Legal & Policies

These documents govern your use of metatrix.ai — a hosted, fully serverless AI platform operated by Metatrix Labs. They are written for a global audience, with Canadian law (PIPEDA and Quebec Law 25) as the primary framework and clearly-labelled rights for the EU/UK (GDPR) and the United States.

Privacy Policy

What we collect, why, who we share it with, where it is stored, and your rights. We never sell your data or train AI on your content.

Terms of Service

The master agreement for using the service — including AI-output disclaimers, warranties, and limitation of liability.

Acceptable Use Policy

What you may not do, including rules for the sandboxed terminal, the camera/voice features, and AI generation.

AI Disclosure & Usage Policy

How our AI works, its limits and "hallucinations," provenance, and your rights in generated outputs.

Cookie Policy

The functional cookies and on-device storage we use — no advertising, no third-party analytics, no cross-site tracking.

Copyright & Notice-and-Notice Policy

How to report infringement under Canada's notice-and-notice regime and the U.S. DMCA.

Data Processing Addendum

For business customers: our processing terms and full sub-processor list.

Accessibility Statement

Our WCAG 2.2 Level AA commitment, known limitations, and how to request help or an alternative format.

Security & Vulnerability Disclosure

How to report a security issue, our safe-harbour for good-faith researchers, and our security.txt.

Children's & Minors' Privacy

Our age rules and how we protect minors' information (Canada, US, EU).

Community Guidelines

Plain-language house rules for creating and sharing on metatrix.ai.

Sub-processors

The third-party providers that process data to run the service, and how to be notified of changes.

Billing, Subscriptions & Refunds

How paid features, renewals, and refunds will work if and when we introduce them.