Acceptable Use Policy

1. Scope

This Acceptable Use Policy (the “AUP”) governs your use of metatrix.ai and all related features and services (the “Services”) operated by Metatrix Labs, based in Ontario, Canada. It is part of, and incorporated by reference into, our Terms of Service, and it works alongside our AI Disclosure & Usage Policy. Capitalized terms not defined here have the meanings given in the Terms. This AUP applies to every person and every account that accesses the Services, including the “Max” chat assistant, image, video, 3D and upscale generation, the “Real Room” camera vision, WebRTC video calling, voice, GPS “travel-to,” the sandboxed in-browser terminal, and the creations gallery.

You are responsible for all activity conducted through your account and for any content you submit, generate, share, or store. Violation of this AUP may lead to removal of content, restriction or suspension of features, and suspension or termination of your account, as described in the Enforcement section below and in the Terms.

2. Prohibited uses

You must not use the Services, and must not permit anyone else to use them, for any of the following. These prohibitions apply to prompts, inputs, generated outputs, uploaded files, shared content, and any commands run in the terminal.

(a) Illegal & harmful activity

• Anything unlawful, or that facilitates, promotes, or enables unlawful activity.
• Content that infringes another person’s intellectual property rights, including copyright, trademark, trade secret, patent, or moral rights.
• Content that violates another person’s privacy rights or rights of publicity, name, image, or likeness.
• Defamatory, libelous, or knowingly false statements that harm the reputation of a person or organization.
• Any use that violates any applicable law, regulation, sanction, or the rights of any third party in your jurisdiction or ours.

(b) AI-generation abuse

• Child sexual abuse material (CSAM) or any content that sexualizes, exploits, or endangers minors — strictly prohibited without exception.
• Non-consensual intimate images, sexual deepfakes, or synthetic sexual content depicting real people without their explicit consent.
• Impersonation, fraud, scams, phishing, or deceptive synthetic media designed to make a person appear to say or do something they did not.
• Harassment, bullying, threats, stalking, or content that incites, promotes, or glorifies violence, hatred, or discrimination against people based on protected characteristics.
• Disinformation or coordinated inauthentic content created to deceive, manipulate, or mislead the public, including fabricated news, forged documents, or election interference.
• Removing, altering, obscuring, or falsifying AI-content provenance marks, watermarks, metadata, content credentials, or “AI-generated” labels applied by the Services.

(c) Other people’s privacy & the camera, voice & location features

• Do not use the “Real Room” camera, voice, or location features to identify, recognize, profile, track, surveil, or build biometric or facial-recognition databases of any person. Real Room describes scenes only and does not identify people, and you must not attempt to make it or any other feature do so.
• Do not capture, record, photograph, or transmit other people, their voices, or their private spaces without their knowledge and consent.
• Do not use GPS “travel-to,” location, or calling features to monitor, follow, or determine the whereabouts of another person without their consent.

(d) The sandboxed terminal & platform security

The in-browser terminal runs commands inside an isolated cloud sandbox. The following rules flow down from our infrastructure providers and apply to all terminal use:

• No creating, hosting, distributing, or executing malware, viruses, worms, ransomware, spyware, exploits, or other malicious code.
• No unauthorized access, network attacks, denial-of-service or distributed-denial-of-service activity, port or vulnerability scanning, brute-forcing, or credential-stuffing attacks.
• No crypto-mining, and no disproportionate, abusive, or excessive consumption of compute, storage, bandwidth, or other resources.
• No attempts to escape, break out of, disable, or bypass the sandbox, its isolation boundaries, or its network egress controls.
• No using the terminal to attack, scan, crawl, scrape, spam, or exfiltrate data from third parties or third-party systems.

(e) Platform integrity

• No reverse-engineering, decompiling, or disassembling the Services, models, or infrastructure, except to the extent this restriction is prohibited by applicable law.
• No using outputs from the Services to train, fine-tune, or develop a competing AI model, product, or service.
• No automated scraping, harvesting, crawling, or bulk extraction of the Services or their content except through interfaces we expressly provide for that purpose.
• No circumventing, disabling, or interfering with rate limits, quotas, authentication, safety filters, or other security or access controls.

3. High-risk uses

The Services, including AI outputs, may be inaccurate, incomplete, or unsuitable for a given purpose. Do not rely on the Services for decisions that require licensed or professional judgment — including medical, legal, financial, tax, or similar advice — or for safety-critical, life-critical, or high-stakes contexts, without review and validation by a qualified human. You are solely responsible for verifying outputs before you act on them. See our AI Disclosure & Usage Policy for more on the nature and limits of AI-generated content.

4. Enforcement

We may investigate suspected violations of this AUP and take any action we consider appropriate, with or without notice. Depending on the severity and circumstances, we may:

• Remove, disable, restrict, or refuse to generate content;
• Throttle, disable, or revoke access to individual features;
• Suspend or terminate your account or access to the Services;
• Activate our safety killswitch to halt generation or terminal execution; and
• Preserve records and report unlawful activity to law enforcement or other authorities, including mandatory reporting of child sexual abuse material.

These measures are in addition to any other rights and remedies available to us under the Terms of Service or applicable law. We may act immediately and without prior notice where we believe conduct poses a risk of harm, legal liability, or security compromise.

5. Reporting abuse

If you become aware of content or conduct that violates this AUP, or of unlawful material on the Services, report it promptly to support@metatrix.ai. Please include enough detail for us to locate and assess the issue. We review reports and take appropriate action, and we may follow up with you or the relevant authorities as needed.